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Leak Adjustment Request Form

  1. INFORMATION ABOUT THE LEAK

  2. Who made the repair?*

  3. LEAK ADJUSTMENT GUIDELINES

  4. Guidelines

    A hidden leak shall be defined as a leak that cannot be detected until a higher than normal water bill is received. A hidden leak includes water leaks in the interior plumbing of a structure such as walls, slabs, in sprinkler system heads, and other undetectable areas. A hidden leak is not defined as a leak in hot water heaters, toilets, dripping faucets or frozen plumbing. In the event of a hidden leak, the City shall share the cost up to a maximum of $150.00 of the excess water attributable to the hidden leak that has passed through the meter.

  5. A leak adjustment will be made:

    a. Only once a calendar year.

  6. b. Only after proof has been received that the leak has been repaired. (invoice from licensed plumber or letter from homeowner with receipts attached)

  7. c. Only to the highest month consumption affected by the leak

  8. 1. The amount of adjustment, not to exceed $150.00, determined by the following formula:

  9. a. Calculate the amount of “normal” consumption.

  10. b. Averaging the previous 6 months before the leak occurred; or

  11. c. Using volume from same month of the previous year, whichever is greater

  12. d. Subtract calculated “normal” consumption from actual consumption.

  13. e. Divide the difference by 2

  14. f. Apply the rate to the result in subsection (e)

  15. g. The resulting dollar amount, up to $150.00, shall be the amount of the credit to the customer’s account.

  16. 2. Customer costs associated with the leak repair are not reimbursable by the City. The City will only assist with the cost of excess water flowing through the meter, as a result of a hidden leak

  17. By signing, I hereby do affirm that the above statements are true and correct. If any information is found to be false and/or misleading, the leak adjustment may be denied and/or any credit adjustment posted to my account, as a result of approval of this request, may be forfeited. Processing may take a month to be resolved until consumption returns to normal, during which time the account must remain in good standing with any/all outstanding balances paid in full (including penalties) by their respective due dates. If your account(s) is not in good standing, your request will be subject to immediate denial.

  18. Please type your First and Last Name

  19. Agreement*

  20. Office Use Only

  21. Approved/Amt of Credit: __________________________________________________

  22. Denied/Reason: __________________________________________________________

  23. Completed by: _____________________________

  24. Signed off by: _______________________________________

  25. Leave This Blank:

  26. This field is not part of the form submission.